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FAQ

I. General

Is it easy to set up WigWag?

Easy peasy lemon squeezy! WigWag devices are super easy to setup. Place them where you need them, either permanently or for temporary use. No pairing, no passwords, and no SSIDs (Service Set Identifiers). Just create your WigWag account, scan your device with the WigWag App, follow the on-screen instructions and the device will appear in the WigWag app.

How many devices can WigWag support?

WigWag devices run 6lowpan, and one of the advantages of 6lowpan is that you are able to support a large number of devices all on the same network. Other protocols vary and we are limited to the same number of devices that they can support. 

Will WigWag work in Country X?

All WigWag products use universal power supplies which operate all over the world where AC power is available. The power supplies are similar to a home router power supply or a small laptop power supply. At most, you may need an adapter plug for some sockets.

Finished products (WigWag Relay, Sensor Block and Glowline) will have both FCC and CE markings. This means you should have no problem using them in Europe or the US. Other parts of the world should consult their local laws for applicability. 

Will WigWag support HomeKit?

Our WigWag iOS app will integrate with the HomeKit framework.

Is an Internet connection required for WigWag to work?

You will need an Internet connection when you initially setup WigWag. This means that your WigWag Relay will need connectivity to the Internet. After you have setup your Rules - the Internet is not required, as long as your rules involve devices or services which are 'local' (meaning they are in the same network as the WigWag Relay. For instance SMS would not work without an Internet connection). If you later wish to modify Rules, you will need an Internet connection again.

What happens if I lose my Internet connection?

The WigWag Cloud pushes Javascript to your Relay (or a Raspberry Pi using the Dev Kit's board), which executes distributed Javascript.  Because of this architecture, the same code can execute across multiple locations, whether those are floors in the same house or different buildings across the globe. That way, even when the Internet is down, rules still execute on the Relay thanks to DeviceJS's caching.

Does WigWag use a cloud service?

WigWag uses the cloud for data storage, but logic and controls are distributed and completed on location in real time using DeviceJS. With WigWag, as long as your rules involve devices or services that are “local” (meaning they are in the same network as your WigWag Relay), you’ll only need an Internet connection for initial setup and to modify your rules.

For Advanced Users, Developers and Makers:

Advanced users have the option of running DeviceJS 'raw'... meaning without WigWag cloud support at all. This means an Internet connection would not be required as long as services are local. However, the WigWag app and web site will not work. This option may be good for some makers and developers making very specialized systems.

Does WigWag charge any monthly subscription fees?

Nope! For a typical residential application, there is no cloud fee.

Is there a limit to the number of Rules in which a Sensor or other WigWag device can be involved?

Rules are not stored on the WigWag Sensor or other WigWag end devices. They are stored in two places: the WigWag Cloud and the WigWag Relay.

When you create a rule, it is sent to the WigWag Cloud, which then pushes it to the WigWag Relay(s). Therefore, all limitation is in storage on the WigWag Relay. The Relay has about 2GB of flash storage - and rules are just small pieces of DeviceJS text (think text file = tiny). So in other words, for all practical purposes, the number of rules you can set is unlimited.

II. Filament

What is Filament?

Filament is a smart, colorable and dimmable LED bulb. You can control Filament and build intelligent rules through the WigWag mobile or desktop app and use the WigWag Relay to talk to your bulbs. The WigWag Relay also lets you combine Filament with other lighting brands and control them all together or individually.

How much energy does it take to power a Filament bulb?

On average, Filament consumes 9 watts of power, which is only a fraction of the power it takes to power a standard incandescent bulb.

How many colors can Filament create?

Filament offers 64 million colors to choose from, so you can set the perfect mood at virtually any color and shade.

You said that Filament is fully dimmable?

Yep! Filament bulbs produce up to 800 lumens, and you can make them as bright or as dim as you’d like.

How long do Filament bulbs last?

Filament bulbs are designed to last up to 30,000 hours if used for four hours daily. You could basically go twenty years without changing a light bulb. Talk about your low maintenance!

Will Filament work in a ceiling fan?

You can use Filament in a ceiling fan as long as it supports an Edison screw bulb.

Can I set timer functions?

Yes. You can set up a time-based rule using the WigWag Rule Builder to set your lights to perform an action to alert you once time is up.

So I could set my Filaments to wake me up in the morning?

Sure thing! With the WigWag Rule Builder, you can set a time based rule to make the lights turn on, blink, or even change color(s) until you complete an action that turns them off.

III. WigWag Relay

What protocols does the WigWag Relay support?

Currently, the WigWag Relay provides support for IP/WiFi devices (Philips Hue, Belkin WeMo, Sonos, and Connected by TCP). Additional support for Bluetooth, ZigBee, Z-Wave, Insteon, and x10 will come in future releases of software for the WigWag Relay. 

What is the range of the Relay signal?

All WigWag devices communicate with the WigWag Relay via 6loWPAN (running on IEEE 802.15.4). This protocol runs in the same spectrum area as 2.4Ghz WiFi. For this reason, you can expect similar performance to WiFi, even perhaps a bit further. In some cases, performance may be better due to the simpler modulation used by 802.15.4.

Also, 6loWPAN supports mesh networking, which means that devices can relay information to each other with minimal lag. This means that you can use multiple WigWag Sensor Blocks in the same area, and the range may go even further. 

Can I have more than one WigWag Relay in my account?

Sure! WigWag is designed as a decentralized Rule execution system based on DeviceJS, which is designed to do handle multiple Relays. You could actually have WigWag Relays in various locations in different parts of a single home, across multiple floors in a building, across a huge corporate campus, or even across the world!

What is DeviceJS?

Glad you asked! DeviceJS is an open-source runtime for executing Javascript.  It is built on Google V8 and Node.js. DeviceJS ties Javascript to the physical world, by providing hooks for protocols like IP, 6loWPAN, Bluetooth™, Zigbee™, RS-232, and devices such as the Belkin WeMo™ and Phillips Hue™ light bulbs.  Because the system is centered on Javascript, it is very easy for anyone to extend.

IV. Sensor Block

What is a Sensor Block?

The Sensor Block is a universal sensor device with 8 environmental sensors, 4 control features, and 2 expansion ports.

What can it 'sense'?

It can measure light as well as detect motion, sound, vibration, temperature, humidity, and contact through the button on the top of the sensor. You can also set up infrared (IR) tripwires between two blocks placed on either side of a doorway.

What control features does it have?

You can use it to control things via a low-voltage electronic relay (ex. to open a garage door or turn on a sprinkler) or IR devices (ex. change channels on a tv). It also has a seven-color LED light pipe that you can set to blink, and the Sensor Block comes equipped with a sound buzzer as well that can play simple sounds for alerts.

How long will the WigWag Sensor Block batteries last?

The sensor block runs on 4 AA batteries and/or an included micro USB power adapter.

Battery life largely depends on the number of environmental sensors and rules which the particular Sensor Block is associated. In other words, if you are using all 7 different sensor types on one Block with multiple rules, then your Block might only last a couple of days. If you are using one or two sensors in a simpler configuration it could possibly last up to a year.

Certain sensors are real power hogs, others are very efficient. For instance the ambient light and motion sensors are quite efficient on battery life. However, the trip wire will drain batteries very fast. This is why we chose to also allow the Sensor Block to be permanently placed & powered with a micro USB power adapter.

How can WigWag control my garage door?

The WigWag Sensor Block has an electronic relay switch. Garage doors typically open & close by just connecting a circuit. You simply wire up the Sensor's electronic relay to this pair of wires. We will post an instructional video long before ship date. The WigWag App's interface has the ability to directly control this electronic relay switch or connect it with rules.

The electronic relay on the Sensor can be used for many other purposes. The max rating on the relay switch is 5 amps.

 

V. Glowline

What is Glowline?

The WigWag Glowline is a RGB LE lighting strip that provides dynamic indirect or mood lighting. It can also detect ambient light and motion. It is perfect lighting for stairs, outdoor patios, kitchen cabinets, bathroom sinks and enclosures. You have a choice of length between 2.5m (~8ft) and 5m (~16.5 ft).

Can the Glowline use European power sockets?

Yes. The WigWag Glowline, Sensor Block, and Relay all use AC to DC power adapters. At the end of the campaign we will have a survey asking which power socket plug you need. The Europlug (CEE 7/16) will be an option.

 

VI. Presence Tag

What is a Presence Tag?

The Presence Tag is a fob-sized portable tracker device that alerts you when it is picked up by a sensor and lets you know how far away it is from any other WigWag Device (Relay, Sensor Block, Glowline).

For example, with the Presence Tag attached to your child’s backpack, once your child arrives home from school, the Presence Tag could send an alert to your phone to let you know that they have made it home. You can also use the button on the Tag to execute a rule with just a click.

 

 VII. Shipping/Warranty/Returns

How long do I have to cancel a pre-order?

You can cancel any pre-order up to the shipment date. Simply login in to the WigWag Store and click on Completed Orders. Then click on Return Items, choose the Return Reason and Return Action, and click Submit. Your money will be refunded. For more details see Shipping & Returns.

 



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